Shipping


Free standard shipping on orders of $100 or over in Australia

$12 flat rate Standard Shipping for orders under $100 in Australia

$18 flat rate Express Shipping for orders under $100 in Australia

For international and express delivery options, please select your country at checkout and your rates will be calculated. Please note that customers will be responsible for all the duties and taxes incurred.

Please make sure your order and shipping address are correct, as once your order is dispatched, we cannot change or cancel your order. 

If your parcel is being returned to us due to incorrect shipping address or failure to collect your parcel, you will be charged applicable fees to resend it.

If there is any problem about shipping, please contact us at hello@haokids.com.au prior to purchase.

We will process and dispatch your order within 1-2 business days. For all orders within Australian metropolitan areas, it will take 2-5 working days for standard shipping; 1 working day for express shipping if you are located within the Express Post Network areas.

Location outside capital cities and major regional centres may require 2-3 extra working days for delivery. Very remote locations will take longer.

Once your order has been sent from us, we are not responsible for any delivery delays. For items damaged during transit, please contact us immediately.